Terms & Conditions

Effective Date: 18 September 2026

Welcome to Moja Wellbeing. By booking a session, attending an event, or using this website (www.mojawellbeing.com), you agree to the following terms.

1. Services

Moja Wellbeing provides Reiki and sound therapy in person in Newlands, Wellington, and remotely. These are complementary therapies that support relaxation and wellbeing, and they are not a substitute for medical, psychological or psychiatric care or treatment. I do not diagnose conditions or prescribe treatment. People respond to this work in different ways, and I cannot promise any particular outcome.

2. Clarity Calls

A Clarity Call is a free 30-minute conversation to talk about what you're looking for and how I might be able to help. There is no obligation to book a session afterwards, and no treatment takes place during the call.

3. Booking and Payment

  • Appointments are booked in advance through my online booking system, or by arrangement with me.

  • You can pay for individual sessions in advance by bank transfer or payment link, or on the day of your appointment.

  • Payment for events is due 48 hours ahead, and for block bookings a week ahead, unless we've arranged otherwise in writing.

  • Sliding-scale places are available for those facing financial hardship alongside a health challenge or caring responsibility. If you are unsure what you can afford, please get in touch before booking, and we'll find something workable.

  • Gift cards have no expiry date and can be redeemed against any session or bundle. They are non-refundable and cannot be exchanged for cash.

4. Cancellations and missed appointments

  • Please give at least 24 hours' notice if you need to cancel or reschedule your session, so I can offer the time to someone else. Cancellations with less than 24 hours' notice and missed appointments are charged in full, and I'll send an invoice. You'll need to settle any outstanding invoice before booking again.

  • If you're unwell, please stay home and get in touch, and we'll find another time.

  • If I need to cancel or move your session, I'll offer an alternative time or a full refund of anything you've paid.

  • Please arrive on time. If you arrive late, your session will still end at the booked time, as another client may be booked after you.

5. Health, suitability and your responsibility

A short pre-session form is sent by email after you book, and it needs to be completed before your appointment so that I can make sure your session is safe and appropriate for you.

Reiki is a non-invasive energy-based practice with no known contraindications, and it is suitable for most people, including during pregnancy, for children, for older people and for those living with chronic health conditions.

Sound therapy is generally well tolerated, but it may not be suitable for everyone. Please tell me before booking if any of the following apply to you:

  • Sound-induced epilepsy or a history of seizures

  • A pacemaker or metal implants

  • Severe or unmanaged mental health conditions

  • Early-stage pregnancy

  • Tinnitus or sensitivity to sound or vibration

  • Recent surgery

If you are unsure whether sound therapy is right for you, please get in touch before booking, or book a free Clarity Call, and we can talk it through.

By booking a session, you confirm that the information you have given is accurate and complete, that you will tell me about any changes to your health before your session, and that you take responsibility for seeking medical advice where that's appropriate. If you are under medical or psychiatric care, it is your responsibility to make sure your condition is stable and managed before you book. If relevant health information is not shared with me, I may decline or stop a treatment.

Some people notice temporary emotional or physical responses after a session. If you are under medical or psychological care, please talk to your healthcare provider before booking.

Clients under 18 need the consent of a parent or guardian, who is welcome to stay for the session.

6. Group sound baths

Tickets for group sound baths are non-refundable unless I need to cancel the event, in which case you'll be offered a place at another date or a full refund. If you can't come, you're welcome to pass your ticket to someone else, as long as you let me know beforehand so that I have their details.

7. Sound therapy course of treatment

Sound therapy works as a course of treatment rather than a single appointment. Your first session is two hours and includes a full consultation, and there is no obligation to continue afterwards. If you'd like to carry on, you can book and pay for a block of three further sessions, as described above.

If you decide not to continue partway through a block, get in touch and we'll talk about how to use the remaining sessions, whether that's at later dates or in another form.

8. Seasonal Bundles

Seasonal Bundles are valid for two years from the date of purchase. Bundles are non-refundable, and individual sessions within a bundle are transferable as gifts. Payment plans are available for 6 and 12 session bundles, so please get in touch to arrange one. All sessions within a payment plan are charged at the price agreed at the time of purchase.

9. Distance Reiki

Distance Reiki is given remotely at the time you book, and times on the booking page are shown in your own time zone. Please make sure you are somewhere safe and comfortable to receive your session. I cannot be responsible for disturbances or interruptions at your end.

You can also book Distance Reiki on behalf of someone else, but only with that person's knowledge and consent.

10. Right to decline or discontinue treatment

I may decline or discontinue treatment where it falls outside my scope of practice, or where it would not be in your best interests. Where that happens, I will offer a referral or point you towards more suitable support.

11. Confidentiality and your information

Everything you share before, during, or after a session is treated as confidential and will not be shared with anyone else without your consent, except where the law requires it.

Your personal and health information is handled in line with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020, and, for clients in the United Kingdom, UK or Europe, GDPR. I use it only to provide safe and appropriate care.

Health records are kept for 10 years, as required for health practitioners in New Zealand, and then securely deleted. You can ask to see the information I hold about you, or ask for it to be corrected, at any time. My privacy policy explains this in more detail.

12. Insurance and liability

Moja Wellbeing holds current professional indemnity and public liability insurance, covering Reiki and sound therapy in New Zealand and internationally. By booking and attending a session, you acknowledge that you take part voluntarily and that you are responsible for your own physical and emotional wellbeing during and after a session.

Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

13. Intellectual property

All content on this site, including text, branding, graphics and imagery, belongs to Moja Wellbeing and may not be copied, reproduced or distributed without written permission.

14. Use of this website

You agree not to use this website for any unlawful purpose, to attempt to gain unauthorised access to any part of it, or to interfere with its security, performance or operation. Moja Wellbeing may link to other websites for your convenience, and I am not responsible for their content or privacy practices.

15. Changes to these terms

These Terms & Conditions may be updated from time to time. Any changes will be posted on this page with a new effective date.

16. Contact

If you have any questions about these terms, email me at hello@mojawellbeing.com.

By booking a session or attending an event, you confirm that you have read, understood and agreed to these Terms & Conditions.