Terms & Conditions

Effective Date: 9 April 2026

Welcome to Moja Wellbeing. By using this website (www.mojawellbeing.com), you agree to the following terms and conditions. If you do not agree, please refrain from using this site.

1. Services

Moja Wellbeing provides wellbeing services, including Reiki and Sound Therapy. These services are complementary in nature and are not a substitute for professional medical, psychological, psychiatric care or treatment.

2. Booking and Payment

  • Appointments must be booked in advance.

  • Payment is due 48 hours ahead of a single session or a week ahead of a block booking, unless otherwise arranged.

  • Cancellation requires at least 24 hours' notice. Late cancellations or no-shows may be charged in full.

  • Gift cards have no expiry date and can be redeemed against any session or bundle. Gift cards are non-refundable and non-exchangeable for cash.

3. Seasonal Bundles

Seasonal bundles are valid for two years from the date of purchase. Bundles are non-refundable, but sessions are transferable as gifts. Payment plans are available for 6 and 12 session bundles — please get in touch to arrange. All sessions within a payment plan are charged at the price agreed at the time of purchase.

4. Confidentiality

All client information shared before, during or after sessions is treated as strictly confidential and will not be shared with third parties without consent, except where required by law.

5. Right to Refuse or Discontinue Treatment

Moja Wellbeing reserves the right to decline or discontinue treatment if it is felt to be outside the scope of practice, or not in the best interests of the client. In such cases, appropriate referrals or signposting will always be offered.

6. Intellectual Property

All content on this site, including text, branding, graphics, and imagery, is the property of Moja Wellbeing and may not be copied, reproduced, or distributed without written permission.

7. User Conduct

You agree not to:

  • Use the website for any unlawful purpose

  • Attempt to gain unauthorised access to any part of the site

  • Interfere with its security, performance, or operation

8. Distance Reiki

Distance Reiki sessions are conducted remotely. Clients are responsible for ensuring they are in a safe, comfortable environment to receive treatment. Moja Wellbeing cannot be held responsible for any disturbances or interruptions during a distance session.

9. Liability & Client Responsibility

While Sound Therapy and Reiki are generally safe and non-invasive, some individuals may experience temporary emotional shifts, physical sensations, or detox-like responses. By participating in any session, you acknowledge that you do so voluntarily and at your own discretion. I strongly recommend consulting your healthcare provider before beginning any session if you are currently under medical or psychological care.

These services are not a substitute for professional medical, psychological, or psychiatric care. I do not diagnose medical conditions or prescribe treatments.

Reiki

Reiki is a gentle, non-invasive energy-based practice with no known contraindications. It is safe and suitable for everyone, including pregnant women, children, the elderly and those with chronic health conditions.

Sound Therapy

Sound Therapy is generally safe and well tolerated. However, it may not be suitable for individuals with certain conditions. Please inform Ola prior to booking if you have any of the following:

  • Sound-induced epilepsy or a history of seizures

  • Severe or acute mental health conditions

  • Metal implants or a pacemaker

  • Early-stage pregnancy

  • Any condition affecting sensitivity to sound or vibration

If you are unsure whether Sound Therapy is appropriate for you, please get in touch before booking, and we can discuss the best approach for your needs.

While adverse effects are rare, certain medical or neurological conditions may be affected by specific frequencies or instruments. You are responsible for informing Moja Wellbeing of any relevant physical or mental health conditions prior to your session.

Moja Wellbeing holds valid professional insurance. However, by booking and attending a session, you acknowledge and accept that:

  • You are participating voluntarily

  • You accept full responsibility for your physical and emotional wellbeing

  • Moja Wellbeing cannot be held liable for any outcomes unless caused by gross negligence

10. Links to Other Websites

Moja Wellbeing may link to third-party websites for resources or convenience. I am not responsible for their content or privacy practices.

11. Changes to These Terms

Moja Wellbeing reserves the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.

12. Contact

If you have questions about these terms, please contact:

Email: mojawellbeing@gmail.com